This car rental facility is located off-site from the Tampa airport, but provides a shuttle service to transport customers to and from the airport. The office is accessible for people with disabilities, with a wheelchair-accessible parking lot and entrance.While some customers have reported issues with hidden fees and additional charges, the facility offers competitive pricing and a wide range of car models. However, the insurance requirements can be confusing, and some customers have felt pressured into purchasing additional coverage.The staff at this facility are generally friendly and helpful, with some customers praising the assistance of agents like Juliana and Sam. However, others have reported long wait times and difficulty in getting questions answered.Overall, this car rental facility has received mixed reviews from customers. While some have reported positive experiences, others have been frustrated with the additional fees and confusing insurance requirements. As with any car rental facility, it's essential to carefully review the terms and conditions before making a reservation.It's worth noting that some customers have reported issues with the facility's shuttle service, including long wait times and difficulty in getting the shuttle to arrive on time. Additionally, some customers have reported issues with the facility's return process, including difficulty in getting their vehicle returned on time.Despite these issues, some customers have reported positive experiences with the facility's staff, including Juliana and Sam, who have been praised for their helpfulness and professionalism. However, others have reported issues with the facility's customer service, including long wait times and difficulty in getting questions answered.Overall, this car rental facility is an option to consider for customers looking for a car rental service off-site from the Tampa airport. However, it's essential to carefully review the terms and conditions and be aware of the potential issues that some customers have reported.