The overall experience at East-West Animal Hospital is satisfactory. While there are some criticisms regarding certain aspects of their service, the overwhelming majority of clients have reported positive experiences. The hospital's quality of care is commendable, with many clients praising the compassionate and professional staff. The pricing is also reasonable, with some clients mentioning that it is more cost-effective compared to other veterinary clinics. However, a few clients have expressed concerns about the hospital's communication and billing practices. The hospital's innovative approach to animal care, incorporating both traditional and alternative methods, is appreciated by many clients.