The business has a wheelchair-accessible parking lot and entrance, which is a great feature for people with mobility issues. However, there seems to be a communication issue with the staff. Several clients have complained about being given incorrect information, not being able to get through to someone on the phone, and being treated rudely by the staff. The business has also been criticized for being unhelpful and not following through on their promises. Despite this, some clients have had positive experiences with the business, praising the helpful and friendly staff. One issue that stands out is the difficulty in getting help with childcare, with several clients experiencing frustration and delays in getting their child into care.