The hotel and resort offers a wide range of services, including parking and wheelchair accessibility. The staff is professional and knowledgeable, with some reviewers praising the excellent customer service. The facility seems to be well-maintained, and the working hours are standard business hours, Monday through Friday. However, some reviewers have mentioned issues with the security team's behavior, with one person reporting a guard waving a gun around. Another reviewer felt they were misled about the requirements for taking certain classes, and the owner refused to refund their money. Despite these issues, the majority of reviewers have given the hotel and resort high ratings, praising the quality of the classes and the friendliness of the staff. The pricing is unclear, and there is not enough information to rate innovativeness.