The location is a great place to visit for some outdoor recreation and relaxation. The staff is friendly and the surroundings are well-maintained. The wheelchair accessible parking lot and entrance make it easy for people with disabilities to get around. However, the quality of the services could be improved, as some guests have mentioned. The parking lot could be a bit more spacious, and the lines could be repainted. Some guests have also mentioned that the staff could be a bit more attentive. The phone number is easy to find, and the address is straightforward. The Cooley Rd Road location is convenient for those who live in Winter Haven City. Overall, it's a nice place to visit for some fresh air and recreation, but there could be some room for improvement.