I visited the CrossCountry Mortgage location in Sarasota City, and overall I was satisfied with my experience. The team was knowledgeable and helpful, providing clear explanations of the mortgage process. The building is easily accessible, with a wheelchair-accessible parking lot and entrance, making it a welcoming space for everyone.The working hours are convenient, with extended hours on weekdays and a decent weekend schedule, allowing people to plan their visits. However, the parking lot can get quite crowded during peak hours, and finding a spot might be a challenge. The LGBTQ+ friendly environment and the transgender safespace make this location a standout for those from diverse backgrounds.While the team was friendly, there were some communication breakdowns, which slightly affected the overall experience. Nevertheless, the staff's willingness to help and their professionalism made up for it. I would recommend this location to anyone seeking mortgage services in the area, but it's worth double-checking the prices and comparing them to other lenders to ensure the best deal.