Tampa Bay
Duke Energy
27.33
27.33
Overview
Everything you need to know about energy savings and information regarding energy service for your home from Duke Energy.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Overall
Quality
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This business location, dedicated to providing energy savings and information about energy services for homes, falls short in several areas. The quality of service seems to be a major issue, with many customers expressing frustration with the lack of communication and responsiveness. The pricing of services also seems to be a point of contention, with many feeling that they are overpriced compared to other options.Despite having a wheelchair-accessible entrance and parking lot, the location's accessibility is compromised by the inability to see a human representative or have a local office to visit. This makes it difficult for customers to get personalized help and support.One notable exception to the negative feedback is a customer who experienced prompt and efficient service when a power outage was resolved quickly. However, this positive experience is not representative of the overall tone of the reviews.The biggest issue that stands out is the lack of communication and responsiveness from the company. Many customers have reported being transferred multiple times, not being able to get their questions answered, and feeling ignored or dismissed. This has led to a sense of incompetence and unprofessionalism.
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