The location of the business offers a variety of features, including wheelchair accessible parking lot and entrance, and payments options like NFC mobile payments, debit cards, and credit cards. The business is co-branded with DUI COUNTERATTACK Hillsborough, Inc. and is open on weekdays from 9am to 3pm. Some clients have praised the staff for being helpful and professional, citing instances of kindness and exceptional customer service. However, there have been complaints about the phone being unresponsive, with some clients reporting being put on hold for extended periods or not being able to reach anyone. Some clients also felt that the process was frustrating and stressful, with changes to schedules and requirements made without notification.One of the main issues that clients have faced is the difficulty in getting a hold of someone to address their concerns or answer questions. This has led to frustration and anger, with some clients feeling that the business is more interested in collecting money than in providing a helpful service.