Tampa Bay
DTLR
15.14
15.14
Overview
Use our convenient store locator to find a nearby DTRL store for basketball sneakers, running shoes, casual shoes & athletic gear and more!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Quick visit
In-store pickup
In-store shopping
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Overall
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The store is located in a convenient area, inside the Brandon Town Center Dr Mall Street. The working hours are extensive, making it easy for customers to visit during their free time. Unfortunately, the lack of pleasant experiences reported by many customers raises concerns about the store's overall quality.
There are several issues with customer service, including unfriendly employees, a dirty store, and a lack of knowledge about products. Some customers have experienced difficulties with refunds, exchanges, and purchases.
One bright spot is the convenient store locator, which makes it easy to find a nearby DTRL store. However, this feature does not make up for the poor customer service and other issues.
A significant issue that needs to be addressed is the rudeness and lack of helpfulness of some employees. This has led to many customers feeling unwelcome and unassisted during their visits.
The store's policies, such as not doing cash refunds and charging sales tax on tax-free school shopping, have also been a source of frustration for customers.
The availability of products, including exclusive Nike shoes, is not sufficient to make up for the poor customer service and other issues.
Overall, while the store has some positive aspects, the many negative experiences reported by customers make it difficult to recommend it to others.
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