Tampa Bay
DS Services
31.28
31.28
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Innovativeness
Quality
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The location has limited customer satisfaction, and many clients have faced issues with the quality of service. There are ongoing problems with cancelled services not being handled properly, and the billing system seems to be flawed, with many clients being charged extra or receiving incorrect invoices. Some clients have reported having to deal with hold times of over 15-20 minutes when trying to get help, which is unacceptable. The company has a poor reputation for its customer service, with many clients feeling misled or deceived. While some clients have had good experiences with the company, particularly with the call center staff, the overall quality of service is lacking. The pricing is not competitive, and some clients have felt ripped off by the company's practices. However, the location is well-equipped and has modern facilities, and some clients have reported being impressed by the call center staff's friendliness and helpfulness. The company's innovativeness is a mixed bag, with some clients praising the company's attempts to resolve issues and others criticizing the lack of progress in fixing ongoing problems. The company's reliance on a flawed billing system and poor customer service has been a major source of frustration for many clients.
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Community & Government
Utility Companies
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