Tampa Bay
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DriveTime Used Cars
11.47
11.47
Overview
Used Car Shopping & Simple Auto Financing solutions start here. Choose from 10,978 vehicles and Apply Online now!
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Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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This business location has a welcoming and comfortable environment. Staff members like Nicole, Janet, Nathan, and Crystal were all friendly and professional. They explained everything clearly, making the car-buying process seamless. The team went above and beyond to ensure customer satisfaction, even in situations where the customers had limited budgets or needed help with finding the right vehicle. They were patient and knowledgeable, making the experience stress-free for everyone involved. Although the initial interaction was pleasant, one client experienced disappointment with the dealership's management of their expectations. They were told that a specific vehicle was available on the lot, but when they arrived, it was not. This caused frustration and a long drive to be wasted. However, the staff made efforts to compensate for this by finding a similar vehicle on the lot. Some clients reported issues with the warranty and mechanical problems after purchasing their vehicles. There were concerns about the reliability of the dealership's in-network repair shops and the effectiveness of the warranty. One client went so far as to advise others to "just stay away." On the other hand, the vast majority of clients had excellent experiences, finding the staff to be knowledgeable and helpful. They appreciated the friendly atmosphere and the fact that the staff took the time to listen to their needs and budget. The team was able to find vehicles that fit their clients' requirements and make the car-buying experience enjoyable.
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