The overall experience at DRIVELUX is generally positive, with most customers praising the business for its great deals and helpful staff. However, some have noted that the quality of the vehicles can be inconsistent. One major issue is a concern about the honesty and professionalism of the owner, with one customer accusing him of mocking their questions and being uncooperative. On the other hand, many customers have reported excellent communication and service, with one customer even being picked up at the airport and having a smooth transaction. The business seems to be taking steps to address customer concerns, with the owner responding to negative feedback in a defensive manner. Despite this, the business has a generally positive reputation, with many customers recommending it to friends and family. However, it's worth noting that some customers have had to go out of their way to get in touch with the business, as it appears to be by appointment only. Overall, while DRIVELUX seems to be a great place to find a good deal on a used car, customers should be prepared for inconsistent quality and potentially uncooperative staff.