This location has a number of issues with customer service. It seems that many customers have experienced long wait times for tow trucks, with some reports of waiting for several hours without any updates or communication from the company. Some customers have also reported being left stranded by the company, with drivers failing to show up or canceling at the last minute.The company's professionalism has also been called into question, with some customers reporting being treated poorly by tow truck drivers. One customer reported being given a quote by a "nasty man" who seemed more interested in talking about his own business than in providing a good service.In terms of pricing, it's not clear whether the company is overcharging customers or not. However, some customers have reported being shocked by the cost of the service after the fact.It's also worth noting that the company's website and phone number may not be reliable. Some customers have reported difficulty getting in touch with the company or accessing their website.Overall, it seems that this location is struggling to provide a good service to its customers, with a number of issues related to communication, professionalism, and pricing.