This business location has a professional atmosphere, as indicated by the rating of 4.9 out of 5 for Pricing. The Quality of the services is generally high, with a rating of 4.3 out of 5. The location is well-liked by its customers, with an overall rating of 4.6 out of 5.The business seems to have a strong focus on natural hair care, particularly locs and braids. The owner, Mattie, has received numerous positive reviews from customers who have had their hair styled, maintained, and even restored to its former health. Many customers have praised Mattie's expertise, professionalism, and kindness.However, there are some negative reviews that suggest the business may have some issues with punctuality and professionalism. Some customers have reported waiting for long periods of time for their appointments, and a few have described the owner as rude or unprofessional.It's worth noting that some of the negative reviews may be fake or exaggerated, as the owner has responded to several of them by accusing the reviewers of being "scammers" or "disrespectful". However, even considering these potential biases, it's clear that the business has had some issues with customer service and may benefit from improving its communication and punctuality.Despite these issues, the business appears to have a strong reputation in the community, particularly among customers who have had positive experiences with Mattie's services. With some improvements in customer service and communication, this business has the potential to become an even more successful and well-liked destination for natural hair care.