This business is located in a convenient spot with easy access to wheelchair users. They have a simple website with a list of services offered, including ADHD evaluations, prenatal counseling, and sports physicals. The description on the website mentions that patients can call or visit their articles page for more information.
The waiting time for appointments seems to be a problem for some customers. Some of them had to wait for over an hour to be seen, and in some cases, even after an appointment, they had to wait for a long time before being called into the examination room. This could be improved by implementing a more efficient scheduling system.
On the other hand, many customers praised Dr. Yakubu's expertise and caring attitude. Some of them have been bringing their children to this pediatrician for over a decade and have developed a strong bond with her. They appreciate her willingness to listen to their concerns and provide personalized care.
The staff's behavior has been a mixed bag. Some customers were treated rudely or unprofessionally by the staff, while others had a positive experience. It's possible that the office is understaffed or poorly managed, leading to some of these issues.
One issue that needs to be addressed is the office's small waiting room, which can accommodate only a limited number of patients. This can lead to long wait times and discomfort for patients who have to stand or sit on the floor.
Overall, this business has its strengths and weaknesses. While Dr. Yakubu is clearly a skilled and caring pediatrician, the office's management and staff could use some improvement. With some tweaks to their scheduling and customer service systems, this business could provide a more positive experience for its customers.