This pediatrician's office seems to be well-established and reputable, with a high overall score of 4.2 out of 5. The quality of care provided appears to be excellent, with patients consistently praising the doctor's bedside manner and thorough exams. However, some issues have been raised regarding the office's handling of patients, particularly when it comes to scheduling and communication. There have been complaints about cancelled appointments, long wait times, and a lack of empathy from the staff. Some patients have also expressed frustration with the office's inability to accommodate their needs, such as not accepting certain insurance plans or being unhelpful in obtaining medical records.Despite these issues, the office has received praise for its friendly and welcoming environment, as well as the doctor's exceptional care. The office's innovativeness is also notable, with patients expressing gratitude for the doctor's willingness to think outside the box and provide personalized care.One major issue that stands out is the lack of communication and empathy from the office staff. Several patients have reported feeling disrespected and unheard, particularly when it comes to their concerns about their children's care. This has led to a sense of distrust and frustration among some patients, who feel that the office is not prioritizing their needs.Overall, this pediatrician's office seems to be a mixed bag, with both strengths and weaknesses. While the doctor's care is exceptional, the office's handling of patients and communication with them leaves much to be desired.