This business location has received mostly positive reviews from clients. They appreciate the doctors, particularly Dr. Torres and Dr. Santos, for being caring and professional. Clients have reported having a great experience with the staff, who are described as pleasant, helpful, and courteous. However, some clients have experienced issues with the office staff, including being unprofessional, rude, and slow to respond to concerns.
Some clients have reported difficulties with the billing and insurance process, with one client being told they had to pay a fee for a visit even though they had insurance. Another client had to call multiple times to get a referral processed, which led to delays in receiving necessary treatment.
There have been issues with communication between staff members, with some clients being told different things by different people. Additionally, some clients have reported feeling rushed during appointments and having their concerns not fully addressed.
One client expressed concern about the dress code of the nurse, stating that it was too provocative.
Despite these issues, many clients have praised the doctors for being knowledgeable and taking the time to address their concerns. Some clients have reported feeling comfortable and at ease during appointments.
The business location is wheelchair accessible, with accessible parking, restrooms, and entrance. It accepts NFC mobile payments, debit cards, and credit cards, and recommends making appointments in advance.
Overall, while there have been some issues with the business location, many clients have reported a positive experience with the doctors and staff. However, clients should be aware of the potential issues with billing and communication.