The office of Dr. Thomas T. Noh, MD seems to be struggling with various issues. Patients have reported experiencing long wait times, even with appointments. The staff, including the office manager Iris, have been described as unprofessional, rude, and sometimes accusatory. Some patients have felt neglected or not listened to by the doctor, which can lead to feelings of frustration and mistrust.The billing and insurance processes have also been a source of concern, with some patients being incorrectly charged or having trouble getting prescriptions filled. The office's handling of insurance claims and billing seems to be inconsistent and sometimes incorrect.On the other hand, some patients have had positive experiences with Dr. Noh and his staff. They appreciate the doctor's willingness to listen and his thoroughness in explaining medical conditions and treatment options.The office has made efforts to accommodate patients with disabilities, with wheelchair-accessible parking, entrance, and restrooms. However, the overall quality of care and patient experience seems to be impacted by the issues mentioned above.One major issue that stands out is the behavior of the office manager Iris, who has been accused of being rude, confrontational, and unprofessional. This has led to some patients feeling uncomfortable and deciding not to return to the office. It's essential for the office to address these issues and ensure that all staff members provide a welcoming and respectful environment for patients.Overall, while Dr. Noh and his staff have their strengths, the office needs to work on improving patient satisfaction, addressing billing and insurance issues, and ensuring that all staff members provide excellent customer service.