The business is located in a convenient spot, with a wheelchair-accessible entrance, parking lot, and restroom. The staff is friendly and helpful, making the experience pleasant. The orthopedic surgeon, Dr. Thomas E. Odmark, MD, has received praise from multiple patients for his expertise, professionalism, and genuine care. He takes the time to explain everything clearly and answer questions, making patients feel comfortable throughout the process. However, some patients have reported mixed results with the quality of care, with one patient experiencing a damaged tibial nerve during surgery. The business accepts various payment methods, including NFC mobile payments, debit cards, and credit cards, and appointments are recommended. Overall, the business has a good reputation, but some caution should be exercised when considering Dr. Odmark's services due to the mixed reviews.