The overall business experience is average, as indicated by a score of 4.6. The quality of the medical services provided is also average, with a score of 4.4. The pricing is relatively high, with a score of 4.5. The business's innovativeness is also average, with a score of 4.5. While most clients have been satisfied with the care they received, there are a few concerns. Some clients have reported being rushed during their appointments, while others have been unhappy with the doctor's bedside manner. There have also been a few instances of miscommunication and confusion regarding treatment plans. However, the majority of clients have been satisfied with their experiences and have reported positive interactions with the staff and doctors. One major issue that has been reported by several clients is the doctor's behavior towards children. One client reported being told that the doctor was not experienced in pediatric orthopedic care, and that she should not be treating children. Another client reported that the doctor was dismissive and rude when their child came in with a hand injury. Despite these issues, the business seems to be well-managed, with a clear plan in place for patient care and a professional and friendly staff. However, it may be worth considering additional training for the doctor on interacting with children and providing clear communication to patients. The office is easily accessible, with a wheelchair-accessible entrance, parking lot, and restroom. The staff is friendly and helpful, and the office is clean and well-maintained. However, there have been a few instances of miscommunication and confusion regarding appointments and treatment plans. Overall, the business has both strengths and weaknesses, and may benefit from additional training and attention to detail in order to improve the patient experience.