This medical office appears to have a decent reputation, with an average overall score. The quality of care seems to be decent, with some reviewers praising Dr. Grogg's thoroughness and kindness. However, there are some issues with the front desk staff being rude and unhelpful. Many reviewers have reported difficulty getting appointments and navigating the office's scheduling system. There have also been some complaints about the office's inflexibility and unwillingness to accommodate patients' needs. It's worth noting that the office has made some efforts to modernize, with the use of NFC mobile payments and a wheelchair-accessible entrance. However, some reviewers have reported difficulty getting prescriptions filled in a timely manner. Overall, it seems that this office has some good qualities, but also some significant drawbacks that need to be addressed.