This business location is a well-established medical practice that offers a range of services, including gynecology, women's health, and geriatric care. The staff is generally friendly and welcoming, with many patients praising the office manager, Rose, for her exceptional customer service skills.
Dr. Tirupathi, the lead physician, is well-respected by her patients for her knowledge, compassion, and willingness to listen. She takes the time to explain medical conditions and treatments, and her staff is equally caring and attentive.
One of the standout features of this practice is its use of technology, such as mobile payments and online scheduling. The office is also easily accessible, with a wheelchair-accessible entrance, parking lot, and restroom.
However, there are some issues with communication and follow-through. Some patients have reported difficulty getting referrals or having their insurance claims processed correctly. Additionally, there have been some instances of poor bedside manner and a lack of empathy from Dr. Tirupathi herself.
Overall, this business location is a solid choice for patients seeking high-quality medical care, but it could benefit from improving its communication and customer service skills.