This medical service facility has a decent overall rating. The quality of care provided by Dr. Scott T. Martz and his staff is generally good, with several patients praising their kindness, professionalism, and expertise. However, there are some issues with the front desk staff, with some patients experiencing rudeness, unhelpfulness, and poor communication.
Some patients have had positive experiences, feeling comfortable and confident in Dr. Martz's care, and praising his ability to explain their conditions and treatment options. Others have appreciated the friendly and helpful nature of the office staff.
However, a significant number of patients have reported difficulties with making appointments, with some being told they cannot be seen due to insurance issues or being placed on hold for extended periods. Some have also reported being dismissed or treated poorly by the front desk staff.
The facility appears to have some limitations in terms of accessibility, with some patients experiencing difficulties making appointments or being told they cannot be seen due to insurance issues. Additionally, some patients have reported being surprised by the cost of their care, suggesting that the pricing could be more transparent.
Despite these issues, the facility's innovativeness is somewhat lacking, with some patients feeling that the care they received was somewhat outdated or lacking in cutting-edge technology.
Overall, this facility has the potential to provide good quality care, but the issues with the front desk staff and accessibility need to be addressed in order to improve the patient experience.