The medical service at this location is average. The healthcare provider, Dr. Sanjay H. Navadia, MD, has mixed reviews from patients. Some patients have been satisfied with his care, mentioning his bedside manner and ability to listen to their concerns. They also appreciate his staff's professionalism and courtesy. However, there are several issues that have been raised by multiple patients.
One of the main concerns is the difficulty in getting referrals to specialists. Several patients have reported that it takes multiple attempts and phone calls to get a referral, and some have even been told that they don't have a referral despite being told they do.
Another issue is the lack of care and concern for patients' overall health. Some patients have been left with untreated conditions, and others have had to deal with long waits for appointments and unreturned phone calls.
There have also been reports of Dr. Navadia being dismissive and arrogant, with some patients feeling that he prioritizes his bonuses from the health plan over their well-being.
The issue with payment also has been highlighted. There have been complaints about the high copays for visits, and some patients have been charged for visits that they did not receive.
The medical service has also been criticized for its lack of innovativeness. With the rise of technology, many medical services have adapted to use digital tools and platforms to improve patient care. However, it appears that this location has not made much effort to adopt new technologies, which may be a concern for patients who are looking for a more modern and efficient healthcare experience.
Overall, while some patients have had positive experiences with Dr. Navadia and his staff, the numerous complaints and issues raised by multiple patients suggest that there are significant problems with the medical service at this location.