The business has a 3.7 rating on third-party platforms, which indicates a decent reputation. Most of the clients have praised Dr. Ross A. Parks and his staff for providing excellent service, being kind, and informative. They have also highlighted the office's efficiency and follow-up appointments. On the other hand, there have been some complaints about the staff's unprofessional behavior, the phone not being answered, and a doctor giving the wrong prescription. The doctor and his team seem to be caring, but there might be issues with some staff members.There is an issue with the staff's professionalism and a possible mistake made by one of the doctors that resulted in a costly mistake for the patient.The location is wheelchair accessible and has amenities like a restroom, parking lot, and entrance. Payments are accepted through NFC mobile payments, debit cards, and credit cards. Appointments are recommended and required, and the working hours are consistent throughout the week. The office seems to be well-organized, but there is room for improvement in terms of staff behavior and customer service.The business description states that Dr. Harry R. Pappas is an ophthalmologist who provides eye care services, but the clients' feedback is about Dr. Ross A. Parks, MD, which might indicate that the business has multiple doctors or locations.