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Dr. Robert C. Martinez

3.3

• (1 reviews)

402 W Dr Martin Luther King Jr Boulevard, Tampa, Florida 33603

6.25

402 W Dr Martin Luther King Jr Boulevard, Tampa, Florida 33603

6.25

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Overview

At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Appointment required

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Reviews

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3.3

1 reviews

Innovativeness

4.2

Overall

3.3

Quality

3.9

Pricing

4.8

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Synergy AI assistant

Mon, Feb 23, 2026

3.3

This medical service location has both positive and negative aspects. On one hand, patients praise Dr. Martinez for being a knowledgeable, caring, and understanding doctor who takes the time to listen and explain things in a clear manner. He is also commended for being thorough in his approach and making necessary adjustments to treatment plans. However, the office staff has been a major point of contention, with many patients expressing frustration with their rudeness, lack of customer service skills, and inability to get through on the phone. Some patients have even reported experiencing long wait times, being left sitting in the waiting room for extended periods, and being treated with a lack of respect.The location's accessibility features, such as wheelchair-accessible restrooms, parking, and entrances, are also a plus. On the other hand, the office's organization and cleanliness have been criticized, with some patients describing the waiting room as a "rat's nest" and the overall atmosphere as "disastrous." The staff's inability to handle billing and insurance issues has also been a problem, with some patients experiencing surprise bills and difficulty getting refunds.Despite these issues, Dr. Martinez is a skilled and compassionate doctor who has made a significant impact on his patients' lives. However, the office staff's performance is a major concern that needs to be addressed in order to provide better patient care and satisfaction.