This medical service location has a long history of disappointing clients with its inability to manage wait times. Both visitors shared the same frustrating experience of waiting for hours, with one client having to wait over three hours for a routine visit. This prolonged wait time, even for early arrivals, raises concerns about the efficiency and organization of the clinic. The fact that clients are made to wait for extended periods while staff members eat lunch is unacceptable. It is clear that the clinic needs to work on improving its customer service and appointment management. Despite having wheelchair-accessible features, including a parking lot, entrance, and restroom, the location has not shown any innovation in addressing these issues. The presence of a Dr. Reheem and a medical clinic is a positive sign, but it seems that the clinic is falling short in providing a satisfactory experience for its clients. One issue that needs to be addressed is the excessively long wait times and lack of effective appointment management.