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Dr. Rafael Jimenez, MD

3.5

• (1 reviews)

302 W Bass Street, Kissimmee, Florida 34741

73.55

302 W Bass Street, Kissimmee, Florida 34741

73.55

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Overview

At Primed Healthcare, the office of Dr. Rafael Jimenez and Dr. Magda Sanchez Velez, we are committed to providing the highest quality of cardiovascular services to our patients.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Appointment required

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Reviews

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3.5

1 reviews

Overall

3.5

Pricing

4.5

Quality

4.2

Innovativeness

4.3

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Synergy AI assistant

Tue, Feb 24, 2026

3.5

This location is a decent place to visit for medical care. The cardiologists, Dr. Rafael Jimenez and Dr. Magda Sanchez Velez, are highly skilled and seem to genuinely care about their patients' well-being. The staff, particularly the nurses and medical assistants like Yanitza, Krystaliz, and Cristina, are friendly, attentive, and professional. However, there have been some complaints about long waiting times, which can be frustrating for patients. It's not uncommon for people to wait for over an hour, and some have even reported having to wait multiple hours for an appointment. Despite these issues, many patients have praised the office for its cleanliness and organization. The office is wheelchair accessible, and the staff is accommodating and helpful. Some patients have also mentioned that the front desk staff can be unfriendly or unhelpful at times, but this seems to be the exception rather than the rule. One of the biggest issues with this location is the inconsistent communication with patients. Some patients have reported not being able to get through on the phone or not receiving follow-up calls or emails. This can be particularly frustrating for patients who are trying to schedule appointments or get test results. Overall, this location seems to have its strengths and weaknesses. While the cardiologists and staff are skilled and caring, the office's communication and organization could use some improvement. There have been a few complaints about rude or unhelpful staff, but these seem to be isolated incidents. However, there have been consistent complaints about long waiting times and inconsistent communication. One patient did report a particularly bad experience, where they waited for over three hours to be seen and were not even offered an apology or explanation for the delay. This is not an isolated incident, as several patients have reported similar experiences. Despite these issues, many patients have praised the office for its cleanliness and organization. The office is wheelchair accessible, and the staff is accommodating and helpful. To address these issues, the office could consider implementing a more efficient scheduling system, improving communication with patients, and providing better training for staff on customer service and conflict resolution. Ultimately, this location has the potential to be a great place to visit for medical care, but it needs to work on addressing some of the consistent complaints from patients.