Tampa Bay
Dr. Pedro I. Troya, MD
4.88
4.88
Overview
Bay Area Endocrinology Associates located in Tampa specializes in the treatment of all thyroid conditions including cancer, nodules, hyper and hypothyroidism. We perform our own thyroid ultrasounds, biopsies, and labs.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
Overall
Pricing
Innovativeness
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The location seems to be a decent medical service provider, but there are some issues that need to be addressed. The quality of the service appears to be inconsistent, with some patients experiencing long wait times and poor customer service. However, the doctor himself seems to be knowledgeable and caring, which is a positive aspect. On the other hand, the office staff's behavior has been a major concern, with several patients reporting being spoken to in a rude or dismissive manner. It's also worth noting that the office has a history of billing issues, with one patient complaining about being overcharged and not receiving a refund. The location's innovativeness is somewhat average, with some patients praising the doctor's willingness to try new approaches, but others expressing frustration with the office's outdated systems and procedures. Overall, it's a mixed bag, and the office could benefit from improving its customer service and billing practices.One major issue stands out - the office staff's behavior, particularly their attitude towards patients, is a major turn-off and needs to be addressed. Several patients have reported being spoken to in a rude or dismissive manner, which can be discouraging and make patients feel unwelcome. The office needs to work on providing better customer service and treating patients with respect and kindness.
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