This business location offers top-notch quality medical services, as evident from the numerous positive reviews. The office staff, including Lucy, Emily, Jena, and Dr. Patricia A. Gilroy, are extremely friendly and accommodating. They take the time to explain everything in detail, making patients feel comfortable and at ease. The office handles various ear, nose, and throat issues, including hearing tests, ear wax removal, nose/throat scopes, allergy testing, and surgeries. Dr. Gilroy has an excellent bedside manner, and her staff is very thorough and efficient.One issue to note is the front office/receptionist/scheduler, which has received some negative reviews. A few patients have reported rude and unprofessional behavior from Lucy and Kathy, including frustration with scheduling, miscommunication, and condescending attitude. However, these instances seem to be isolated and not representative of the overall experience.Overall, this business location excels in quality, pricing, and innovativeness. It's a great option for those seeking reliable and compassionate medical care for ear, nose, and throat issues.