This business location stands out for its top-notch medical services. Patients praise Dr. Nirmala R. Jacob, MD, for being very patient and dedicated. They appreciate her commitment to providing excellent care, often going above and beyond, such as calling with test results. The staff is also highly commended for being efficient and genuinely caring.However, there have been some concerns raised by patients who did not have a positive experience. Some have reported difficulties with communication, with the doctor or her staff being unresponsive to their concerns or forgetting important information, such as test results. These instances highlight the need for the business to improve its communication and organization.Overall, this medical service location is well-regarded for its quality care, but it's essential for patients to be aware of the potential issues that may arise. With a focus on improving communication and organization, this business can continue to provide top-notch medical services to its patients.One area that requires improvement is communication. A patient reported that the doctor was dismissive and unresponsive to their concerns, and another mentioned that the staff lied about a cancelled appointment. This is a major concern that needs to be addressed to ensure that all patients receive the care and attention they deserve.