This location provides a range of medical services, including urology and urologist care. The staff is generally friendly and attentive, with some patients expressing gratitude for the care they received. Dr. Matthew Truesdale and Dr. Mitchell S. Klavans, MD, are active urologists with specialized expertise in minimally invasive robotic surgery for cancer. On-site parking and wheelchair accessibility features make it easier for patients to visit.
However, some patients have reported issues with the office's communication and customer service. A few patients have experienced difficulties getting in touch with the office, with some being put on hold for extended periods or being disconnected. Additionally, some patients have reported feeling disrespected or unheard during their appointments.
One notable concern is the issue of scheduling and follow-up care. Some patients have reported being left in limbo after appointments, without clear next steps or communication from the office.
While the office accepts a range of payment options, including NFC mobile payments, debit cards, and credit cards, it's worth noting that some patients have reported feeling pressured to cancel appointments without sufficient notice, resulting in unexpected cancellation fees.
Overall, this location seems to have some strengths, particularly in terms of the expertise of its urologists and the accessibility of its facilities. However, there are some notable areas for improvement, particularly with regard to communication and customer service.