The Physical Medicine Institute is a medical service provider located at Building 1198, Cypress Glen Cir Circle in Kissimmee City. The institute has a multidisciplinary approach to treat patients' medical conditions that may cause pain. The staff is friendly and organized, and Dr. Mireda Martinez-Sanchez is a kind, caring, and professional physician. However, there are some issues with customer service, particularly with the front desk representative, Karla, who was unprofessional and made an inappropriate remark to a patient. The patient felt judged and disrespected. The institute has received positive reviews for its pain management services and has been praised for its professionalism. The staff is very kind and helpful, and the office is wheelchair accessible. However, the issue with Karla's behavior has not been adequately addressed, and the patient's concerns have not been fully resolved. It's essential for the institute to improve its customer service to provide a better experience for patients.