Tampa Bay
Dr. Michelle Esperanza
75.69
75.69
Overview
A provider of quality vision care products and optometry services. Schedule an appointment with an eye care professional today.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
Pricing
Overall
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This business offers quality vision care products and optometry services. The staff is very welcoming and provides top-notch care to patients. Dr. Michelle Esperanza is a professional and takes the time to explain everything to patients. However, there have been some issues with customer service, with some patients reporting being treated rudely by the front desk staff. One specific issue is the lack of transparency regarding additional charges. A patient was surprised with an extra $39 fee for eye exams without prior notification. This can be frustrating and makes patients feel unprepared for the costs. The business has received mostly positive reviews, with many patients praising the doctor's professionalism, care, and bilingual abilities. The staff is also commended for being friendly and knowledgeable. The business is wheelchair accessible, with accessible restrooms, parking, and entrance. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards. The working hours are convenient, with extended hours on some days.However, the business can improve by providing clearer information about additional charges and improving customer service to ensure that all patients feel welcome and respected.
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