The business is located in a convenient spot, with a wheelchair-accessible entrance, parking lot, and restroom. The staff is generally friendly and accommodating, with some clients mentioning that they felt at home in the office. The office features a unique lobby design that resembles a train station. Dr. Ruelf and his team are experienced and provide thorough care, communicating clearly with clients about any concerns. However, there are some concerns raised by a few clients about the quality of care, with one client mentioning that their child was harassed and bullied, while another claimed that Dr. Ruelf and his staff used foul language and physically restrained their child. Another client reported that their children's teeth were ruined by the office's treatment. Overall, while the business has its strengths, it also has some serious weaknesses that need to be addressed.