The location appears to be a medical facility offering pain management services. The overall rating suggests a generally satisfactory experience. The quality of care seems to be a strong aspect, with many patients praising the doctor's expertise and bedside manner. However, there are some concerns regarding the pricing, with a few patients feeling that the costs are high. The innovativeness of the facility is also somewhat lacking, with some patients expressing frustration with the rigid policies and procedures. The staff is generally described as friendly and helpful, but some patients have had negative experiences with the front office staff. The doctor, Dr. Michael D. Courtney, is widely praised for his kindness, expertise, and willingness to take the time to understand each patient's needs. He is described as a true partner in the patient's healthcare, rather than just a prescriber of medication.There are some issues with the facility's policies and procedures, including strict requirements for medication refills and a lack of flexibility in scheduling appointments. Some patients have also felt uncomfortable with the facility's rules and regulations, which can come across as strict and inflexible.Overall, while the location appears to be a good option for patients seeking pain management services, there are some areas for improvement, particularly in terms of pricing and innovativeness.