The business seems to have a good level of quality, which is reflected in the rating of 3.3 out of 5. The pediatricians at this location are experienced and knowledgeable, but some of the staff members may not be as professional or respectful to patients. There have been complaints about the front office staff being rude and unresponsive, which can be frustrating for parents trying to schedule appointments or get answers to questions. However, some patients have had good experiences with the doctors themselves, particularly Dr. Griffen, who is highly recommended. It's worth noting that the business has been struggling with customer service and responsiveness, which can be a major issue for a pediatrician's office where parents are often anxious and want to get their children the care they need. Despite this, the office does have some positive qualities, such as being wheelchair accessible and having modern amenities. However, the overall experience is somewhat marred by the issues with the staff. One major issue that stands out is the difficulty in getting appointments or getting responses from the front office staff. This can be a major problem for parents who need to get their children seen quickly, and can lead to frustration and dissatisfaction.