This medical service location has mixed reviews from patients. The staff is sometimes described as rude and unhelpful, while other patients praise their kindness and professionalism. Dr. Mary Ellen Shriver, the neurologist, seems to have a good bedside manner, but some patients feel that she doesn't listen to their concerns or take their symptoms seriously. The office staff is also often unresponsive to phone calls and may be uncooperative with patients' needs. On the other hand, some patients have had good experiences with the doctor and her staff, feeling that they are caring and efficient. The office's payment system and wheelchair accessibility are also praised by some patients. However, there are issues with getting appointments and refilling prescriptions, which can be frustrating for patients. Overall, this location seems to have room for improvement in terms of customer service and communication.