Based on numerous reviews, it appears that Dr. Mark Sando and his team provide exceptional care to their patients. Many reviewers praise the doctor's bedside manner, kindness, and willingness to take the time to explain everything to them. The staff is also commended for their friendliness, professionalism, and helpfulness.
One reviewer had a negative experience with Dr. Sando, citing his dismissive and rude behavior during a follow-up visit. However, this appears to be an isolated incident, and most reviewers have had positive interactions with the doctor.
The office's location and amenities, such as wheelchair accessibility and NFC mobile payments, are also mentioned positively. The office's cleanliness and organization are also praised.
Some reviewers have had issues with communication, including not receiving timely responses to phone calls or being left alone during procedures. However, these issues seem to be minor and may be specific to individual experiences.
Overall, Dr. Mark Sando and his team seem to provide high-quality care to their patients, with a focus on compassion, professionalism, and excellent communication. While there may be minor issues, these do not seem to detract from the overall experience.
One issue that stands out is the difficulty some reviewers have had in getting FMLA paperwork completed in a timely manner. This has caused significant stress and concern for several reviewers, who have had to pay extra for the service. It is unclear whether this is a systemic issue or an isolated problem, but it is an area that Dr. Sando's office could improve upon.