Tampa Bay
Dr. Madhusudana R. Kalakota, MD
73.68
73.68
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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The location is a medical service facility specializing in cardiology. It is located in Building 1920, N Central Ave Avenue, Kissimmee City, with a phone number of +14079312991 and a website link https://osceolaregional.com/physicians/profile/Dr-Madhusudana-Kalakota-MD. The business features NFC mobile payments, debit cards, and credit cards as payment options. Appointments are recommended and required, and the facility has wheelchair-accessible restrooms, parking, and an entrance.The working hours are Monday through Friday from 9:00 AM to 5:00 PM, and the facility is closed on weekends. The co-brand is Dr. Madhusudana R. Kalakota, MD.However, the business has received several negative reviews from patients. One patient's experience with the front office staff was met with dismissal, rejection, and a lack of compassion, leading to a life-threatening situation. Another patient was treated rudely by a staff member, and several patients have complained about unprofessional behavior, poor communication, and a lack of empathy.Several patients have also reported difficulties in getting appointments or communicating with the staff. One patient was left waiting for weeks to get an MRI authorized, and another patient was not properly diagnosed by the doctor. A patient was also given incorrect medical information, which led to further complications.On the other hand, some patients have reported positive experiences with the staff and doctors. One patient praised the friendly staff and doctors, while another patient appreciated the facility's amenities.Overall, the business has a mediocre rating of 3.1, indicating mixed reviews from patients. However, the negative reviews highlight concerns about patient care, communication, and staff behavior.As for the issues, the most prominent one is the lack of professionalism and empathy from the staff, which can lead to serious consequences for patients. Another issue is the difficulty in getting appointments or communicating with the staff, which can cause frustration and anxiety for patients.Considering these points, it is recommended that the business prioritizes staff training and development to improve patient care and communication. Additionally, the facility should implement a more efficient system for scheduling appointments and communicating with patients.
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