The overall experience at University Family Healthcare seems to be inconsistent, with some patients expressing satisfaction and others experiencing significant issues. The quality of care appears to be a major concern, with multiple patients reporting misdiagnoses, unprofessional behavior from staff, and difficulties in getting medical records. There is no information available on pricing, which might be due to the fact that patients were more concerned with the quality of care rather than the costs. The innovativeness of the office seems to be lacking, as some patients have reported that the office is not willing to adapt to changing situations, such as releasing medical records.The staff seems to be unprofessional and incompetent, with some patients reporting that the staff makes fun of patients or talks badly about them in front of others. This behavior is unacceptable in a medical setting and suggests a lack of care and concern for patients.One patient reported a horrific experience with Dr. Carlson, who failed to detect lymphoma (cancer) after a regular annual screening. This is a serious concern and suggests that the office may not be providing adequate care to its patients.On the other hand, some patients have reported positive experiences with the office, particularly with staff members such as Kristina and Linda, who are described as patient, compassionate, and friendly. However, these positive experiences are overshadowed by the numerous negative reviews.Overall, the experience at University Family Healthcare seems to be more negative than positive, with significant concerns regarding the quality of care and the behavior of the staff.