The medical practice, located in Building 308 of W Bass St Street in Kissimmee City, appears to be a well-established and reputable healthcare facility. The staff is friendly and professional, and the office is clean and organized. The doctor, Dr. Jose Serrano, has over 30 years of experience and has served over 120,000 patients, providing personalized and bilingual primary care for older adults. The facility accepts various payment methods, including debit cards and credit cards, and is wheelchair accessible. While some patients have reported excellent experiences with the doctor and staff, others have had issues with scheduling and communication. The working hours are 24/7, but it seems that the practice may not always be fully staffed or prepared for patient appointments. One patient had a particularly negative experience with rescheduling and feeling like they were just another patient to be treated as a financial transaction. Overall, the practice seems to excel in terms of quality of care and pricing, but may need to work on innovating its scheduling and communication processes to better serve its patients.