This medical facility seems to be well-regarded in the community, with a kind and caring doctor like Dr. Jimmie J. Wilbur. However, there are some issues with the office staff, which might affect the overall quality of service provided. A recent experience with a scheduling mix-up suggests that there may be a lack of attention to detail and a lack of compassion for patients in certain situations. On a positive note, the facility appears to be innovative in terms of providing medical services, and the prices seem to be reasonable. Despite the issues mentioned, the facility has a good overall rating, and the quality of care seems to be good, but not exceptional. One area that needs improvement is communication between the office staff and patients, as a mistake was made with scheduling an appointment, and it was not handled properly. The office staff could benefit from being more empathetic and taking more responsibility for their actions.