Dr Jays Auto Repair is a reputable and honest auto repair shop located in Kissimmee City. The shop is wheelchair accessible and offers various services, including oil change and auto exhaust system repair. The staff is knowledgeable and friendly, with a focus on providing excellent customer service.The shop's reputation is built on trust and honesty, with many customers praising Jay's ability to diagnose and fix problems efficiently. The staff is described as down-to-earth and willing to explain everything in detail. Many customers have expressed their satisfaction with the work done and the prices charged.However, there is a single instance where the shop's work was criticized. A customer had a poor experience with the shop, citing poor workmanship and a lack of communication. The issue was with the shocks and struts installed on their 1999 Toyota Tacoma, which caused the vehicle to ride poorly.Despite this isolated incident, Dr Jays Auto Repair has a strong reputation in the community, with many customers recommending the shop to others. The shop's focus on customer satisfaction and honest pricing has earned it a loyal customer base. However, it is essential for the shop to address the concerns raised by the dissatisfied customer to maintain its high standards.Overall, Dr Jays Auto Repair is a reliable and trustworthy auto repair shop that prioritizes customer satisfaction and honest work. While there is room for improvement, the shop's excellent reputation and customer service make it a great choice for auto repairs in Kissimmee City.