The business is located in Venice City and offers medical services, specializing in gastroenterology. The Center of Surgical Excellence is open 24/7, allowing for flexible scheduling. It's clear that some patients have experienced exceptional care and kindness from the staff, particularly Dr. Jaffer Khan, who is described as caring, efficient, and thorough. However, there are several complaints about the staff's behavior, including rudeness, aggressiveness, and a lack of listening skills. Some patients have had trouble scheduling appointments, getting nurses to return calls, or getting scripts written correctly. Long wait times and unprofessional conduct have also been reported. The office seems to struggle with communication and patient care, with some patients feeling disregarded or disrespected. Despite these issues, the medical services provided are described as excellent, and patients appreciate the doctor's bedside manner and willingness to listen. The business's innovativeness is notable, with a website and online presence that allows for easy access to information and appointment scheduling. The payment options, including NFC mobile payments, debit cards, and credit cards, are convenient. The wheelchair-accessible amenities and parking lot are also appreciated. However, the high overall score of 3.2 suggests that there are significant issues that need to be addressed to improve the patient experience. Some of the main problems include the staff's behavior, communication issues, and long wait times. Improving these areas could lead to a more positive and supportive environment for patients.