Tampa Bay
Dr. J K. Williams, MD
7.68
7.68
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Overall
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This business location has a relatively low overall score due to some major issues with customer service and communication. The quality of care seems to be a concern as well, with one client experiencing a disappointing experience with Dr. Williams' staff. There were multiple rescheduling of appointments, missed communication, and an attempt to turn a patient away due to insurance issues. The billing and administrative processes appear to be disorganized and lack transparency. The office staff's behavior and attitude towards patients were described as unacceptable.
One of the main issues is the lack of personal responsibility from the clerical team, which led to lying to patients and avoiding addressing the problems. This has resulted in a loss of trust and confidence in the business.
The business has wheelchair-accessible facilities, which is a positive aspect. However, this is not enough to offset the negative experiences reported by clients.
It's worth noting that there was an attempt to upsell services, as the client was asked to pay upfront, which is not a standard practice for patients with federal insurance.
The wheelchair-accessible facilities include a restroom, parking lot, and entrance, which shows a commitment to accessibility.
It's unfortunate that the business did not live up to the expectations of one of its clients, who had a very disappointing experience.
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