This business offers excellent quality medical services, with most patients praising the expertise and professionalism of Dr. George D. Giannakopoulos, MD, and the friendly and helpful staff. The office is well-equipped and clean, with a wheelchair-accessible entrance, parking lot, and restroom. Patients appreciate the wide range of payment options, including NFC mobile payments, debit cards, and credit cards.
However, some patients have reported issues with the office's organization and communication. A few have experienced delays and difficulties in scheduling appointments and receiving follow-up care. Some have also reported feeling rushed during consultations and having their concerns dismissed.
Despite these issues, Dr. Giannakopoulos has a reputation for being a skilled and caring neurosurgeon, with many patients praising his honesty and integrity. He has a reputation for putting his patients' needs first, even going so far as to forgive and pay off medical bills for patients in financial need.
Overall, this business provides high-quality medical services, but may benefit from improving its organizational systems and communication with patients.
One major issue that has been reported is the office's poor handling of follow-up care and communication. Several patients have reported feeling lost or ignored after their initial consultation, and have had difficulty scheduling follow-up appointments or receiving updates on their care.
Additionally, some patients have reported feeling pressured into undergoing surgery or procedures without fully understanding the risks and benefits. One patient reported feeling like the doctor was more concerned with making money than with providing proper care.
It's worth noting that the business has a high rating of 4.2 out of 5 stars on the third-party rating system, indicating a generally positive reputation among patients. However, the mixed reviews and reports of issues suggest that there is room for improvement.