Tampa Bay
Dr. Clarence Russell
7.13
7.13
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Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Appointments recommended
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This medical service location, an ophthalmology and optometrist practice, has a pleasant presence, both visually and in terms of customer experience. Staff members Faty and Sierra were very kind and professional, showcasing the office's commitment to excellent service. The team's expertise is evident in their handling of patient care, as highlighted by a satisfied customer who felt well taken care of.On the other hand, there was a less-than-satisfactory experience for a patient who reported difficulty with their eye strain due to a new prescription. Despite this individual's efforts to bring it to the attention of Dr. Russell, their concerns were not adequately addressed, and they felt dismissed. This incident underlines the importance of follow-up care and listening to patient concerns, even after initial consultations. It also underscores the need for clear communication about prescription changes and potential complications. Despite this negative experience, the office's commitment to innovation is commendable, as shown by their adoption of progressive lenses for computer users.
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