This dental practice has a reputation for providing excellent care, with many patients praising the dentist, Dr. Christopher Thompson, for his professionalism and expertise. However, one client's experience stands out as a major issue. They were a long-time patient, but were no longer able to afford the services after the dentist's practice changed insurance tiers. Despite their loyalty and history with the practice, they were told they would have to pay a significant amount out of pocket for a treatment plan, or seek a new dentist. This lack of concern for a long-time customer was a disappointment to the client, who has autism and values consistency and routine. The practice's policy and communication on this matter could be improved to better support patients with unique needs. Overall, the practice has a good reputation, but this incident highlights the importance of being understanding and accommodating of patients' financial situations. The restrooms and parking lot are wheelchair accessible, and the practice offers various payment options, including payment plans and mobile payments.