Tampa Bay
Dr. Alexander Mbakwem
37.63
37.63
Overview
Locate the best provider for your healthcare needs with Lakeland Regional Health.
Features
Credit cards
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Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Quality
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This practitioner service location in Lakeland City is a reliable option for healthcare needs. Located on Lakeland Hills Blvd Boulevard, the office is easily accessible with wheelchair-friendly entrance, parking lot, and restroom. The staff is knowledgeable, and the doctor is personable, polite, and professional. They seem to care about patients' well-being and are willing to take the time to address their concerns. However, there is an issue with one of the receptionists who is rude and uncompassionate. She has been reported to be dismissive and even abusive in her communication with patients, which is concerning. In one instance, she suggested a patient "wait it out" for their medication, which is unacceptable. Despite this issue, the overall experience is mostly positive, and patients have praised the doctor's care and professionalism. With a little improvement in customer service, this location could excel in providing top-notch healthcare services.
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